Pengaruh Fasilitas Teknologi Informasi, Standar Prosedur Operasional, Kinerja Karyawan, Akuntabilitas, Dan Etika Komunikasi, Terhadap Kepuasan Masyarakat Pembuatan Paspot, Di Kantor Kementrian Kehakiman (Ministerio Da Justica Timor Leste).
1Francisco Nicolau B.Barbosa., 2Hwihanus
Universidade da Paz, Dili Timor Leste.
Universitas 17, Agustus 1945, Surabaya, Indonesia
DIE- 47
Abstract
This study aims to measure the satisfaction of the people who issue passports, using independent and dependent variables, with a total sample of 115 research samples in the city of Dili, the type of research is quantitative research, with the following research results: R square test (R2) with the results of each address For each dependent variable, the contribution value of the Accountability variable R2 = 0.459, Communication Ethics R2 = 0.504, Employee Performance R2 = 0.431, Standard Operating Procedure R2 = 0.644, Community Satisfaction R2 = 0.433, it can be stated that the average value of each coefficient R square is good. While testing the hypothesis partially shows that work performance has no effect on community satisfaction, standard operating procedures have no effect on accountability, and standard operating procedures have no effect on community satisfaction.
keywords: Information Technology Facilities, Standard Operating Procedures, Employee Performance, Accountability, Communication Ethics, Community Satisfaction
Universidade da Paz nudar instituisaun Superior edukativus nebe realiza apredizazen, pesquizas, no sai servidor/pengabdian ba sidadaun sira hodi fiar metin ba direitu fundamental ema nian, tuir normas Universal sira no konstituisaun RDTL 
